Embassy Suites by Hilton Houston West - Katy

Good location for easy Interstate access. Our rooms were big and comfortable and very clean. Breakfast was ok, but could do with more fresh fruit and vegetable options. We had requested adjoining rooms on the same floor when booking, because our kids were staying in one room and adults in another. The staff had not noticed this and became quite annoyed when I requested it again while checking in. So they had to move us to different rooms and there was a lot of sighing and eye rolling from the receptionist about that. Very poor attitude! I’m not sure we will visit again; when you spend $1000 on two rooms for two nights, you don’t expect to be sighed at during checkin.

Breakfast was amazing! Pool was super clean and warm. Our room smelled clean and was spotless!

Check in was super fast, loved the complimentary drinks and snacks at check in. The hotel was very family friendly, location was perfect and felt safe. Parking was excellent had a lot of parking spaces even with a event that was being hosted in the ballroom.The breakfast spread was amazing and the staff attending was super friendly and kind. Helped me get extra chairs for my family and I. They were quickly refilling any food item that was empty. Everyone at the dinning room seemed to be enjoying there time.

Excellent service

Everything was wonderful except my room wasn't very clean someone forgot to sweep the floors. Clean the mirrors in the front and back the doorknobs had, what looked to be food on it. Wall's had red lookins stains on them i wasn't completely satisfied with my room. Due to those conditions and I'm not the one that complains a lot, but it was a little disgusting.